At Nelson Plant Food, we accept and process our product returns throughout the United States. If you would like to return an undamaged or damaged product (including incorrect products, such as you received the incorrect product by mistake), please visit our Contact page and select the Returns & Exchanges option in the contact form. We can only accept product returns within the first 30 days of the shipment receipt in most cases.
In your message, please include your name, email address, Shopify order number, name(s) of the product(s) you would like to return or exchange, and the reason for your return or exchange.
Once we receive your return and/exchange message, we will contact you via the email address you submitted in the Shopify contact form. We may also ask for proof of your Shopify order (such as a screenshot) that includes your name and address as well as images of the product(s) purchased and/or received, shipping box(es), and shipping label(s).
After we receive the above information, we will email you a return label so you can mail your return and/or exchange to our warehouse. Once your return and/or exchange arrives at the warehouse, we will reimburse you for your order or ship your exchange.
To return damaged products, please provide an image of the whole product, including the damage(s).
To return incorrect products, please provide an image of the incorrectly received product showing the product ID or barcode (ASIN, UPC, FNSKU, LPN, etc.) sticker. If available, please also include images of the model number and serial number.
To return missing products (such as you received a shipment without the product inside), please provide images of empty product packaging, images of all products received, and all product ID or barcode (ASIN, UPC, FNSKU, LPN, etc.) stickers.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. For more information contact a member of our customer service team at firstname.lastname@example.org. Please be prepared to provide the product ID or barcode and copy of the receipt.